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Author Topic: Question about "unsolicited merchandise" (maybe) and NY and/or NJ law...  (Read 300 times)
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Bulova
Paul Birnbaum. The one and only. (Aren't you lucky?)
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« on: February 15, 2006, 03:08:17 PM »

I have a bit of a dilemma.

In a Staples store in NY, I had a sales associate place an order at one of those new Staples.com terminals for delivery to my NJ address. It was only after I had paid cash for the order that I noticed he'd gotten one of the products wrong. So I had that order cancelled and received a refund, which I used to pay for a new order, correcting the incorrect product.

Now comes the fun part. The warehouse never got the stop shipment order. So I received four packages (it was a big order) basically, two containing the first, incorrect, product (and all the rest) and two containing the second, with everything including the corrected product.

Ethically and morally, my course is clear. But *legally* am I responsible to return the extra stuff? And, does NY (where the order was placed) or NJ (where the order was delivered) law apply?

Anyone know someone who can give an honest answer?

Paul
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CassieMcCullin
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« Reply #1 on: February 15, 2006, 07:46:23 PM »

>>Ethically and morally, my course is clear. But *legally* am I responsible to return the extra stuff?

If you know with such clarity what those ethics and morals will tell you to do (and I'm going to assume it's return the stuff), then go do it already. If it was legally okay to keep it (which it might well be; customers are rarely ever held responsible for a company's mistakes), then think about how guilty you'd feel if you kept it.

Look, just return the shit. It's not like it's illegal to return it, so you're "safe" morally, ethically, and legally. That's what you wanted, right? Someone to just tell you what to do?
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Cassie McCullin
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Bulova
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« Reply #2 on: February 16, 2006, 12:56:31 AM »

>>Ethically and morally, my course is clear. But *legally* am I responsible to return the extra stuff?

That's what you wanted, right? Someone to just tell you what to do?
No. I have already "followed my conscience" and arranged to return the stuff.

I really wanted just what I asked: an answer to the question of my legal responsibility to do so. Think of it as asking for "someone to just tell" me "what I *could* have done, without legal or financial repercussion." Considering the effect of the "mistaken" order, can the delivery still be considered "unsolicited merchandise"?

It's not an insubstantial amount of "stuff." The order came to over $250. But I stress, my actions are guided by my personal ethics. The question was purely an intellectual exercise. One which I am still curious to resolve.
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« Reply #3 on: February 16, 2006, 10:29:30 AM »

No. I have already "followed my conscience" and arranged to return the stuff.

I really wanted just what I asked: an answer to the question of my legal responsibility to do so. Think of it as asking for "someone to just tell" me "what I *could* have done, without legal or financial repercussion." Considering the effect of the "mistaken" order, can the delivery still be considered "unsolicited merchandise"?

It's not an insubstantial amount of "stuff." The order came to over $250. But I stress, my actions are guided by my personal ethics. The question was purely an intellectual exercise. One which I am still curious to resolve.

Since you never actually stated what you were going to do, it sounded like you were asking for advice. *shrug* You should have stated from the beginning that you were asking as a theoretical question. Slight differences in wording make all the difference in the online world - perhaps you were unaware of this? And before you point it out, yes, I'm fully aware of the tone of my posts.  Wink

Adressing the theoretical question - it's highly unlikely there's anyone on these boards who is truly aware of every legal binding surrounding this, but consider the following:
1) Which state's law applies? The goods were ordered online. Have you ever ordered something (or just looked at) that stated in the fine print "will not deliver to X state"(think about different types of Airsoft guns) or has different rules about sales tax and whatnot depending on where you're ordering from? . This seems to imply that the law of the state of residence takes priority. Also, take some instances of pornography - let's say, oh, hentai. Ever notice how when it comes to the states it gets those little warning that say "all girls depicted here are over 18"? 18's legal to be depicted in porn here, but in Japan, not the case, so even though the girls are clearly in high school they're "over 18"  Wink Granted, that's on a national scale, but it's still the same thing: it's the law of the destination that governs it, not the law of the originator. Now, if you physically went to New York, it's a totally different issue.
2) Are you legally responsible to return it? Probably not. As I said in my first post, the customer has never been held responsible for the mistakes of the seller. I've seen many cases of customers complaining/suing/etc. a company for messing something up, but have you ever seen one the other way around?
3) $250 is, in fact, insubstatial to a company that sells many products in the $1000+ range. Going from anecdotal evidence of people who have worked in such places, including Staples, many times managers will take back expensive equipment that the customer clearly broke on their own as "defective" to avoid conflict. This implies that $250 is no great loss to them, and is somewhat equivalent to getting extra chicken nuggets with your order at McDonald's.
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Cassie McCullin
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"'Do you believe in God?' written on the bullet
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